Cancellation & No-Show Policy

To keep mobile visits running smoothly, please review our cancellation terms:

• More than 24 hours before your appointment: Eligible for a full refund.
• Less than 24 hours before your appointment: A 15% service fee will be retained to cover scheduling and preparation costs.
• No-show (not present or unreachable after a 5-minute grace period): No refund will be issued.

If travel has already begun, any mileage, parking, or toll charges (if applicable) are nonrefundable.

Late Arrivals

A 5-minute grace period is provided. After 5 minutes, your appointment may be shortened or require rescheduling and will be treated as a late cancellation under the policy above.

Specimen Readiness & Lab Acceptance

Please ensure your kit is fully prepared and ready at the time of your appointment — including all required requisitions, collection containers/tubes, labels, and prepaid mailers (if applicable).

If a kit or order is incomplete at the time of your visit, the appointment may need to be rescheduled and treated as a late cancellation.

Unsuccessful Draw

Unsuccessful draw (no specimen obtained): refund minus $25 attempt / travel fee (includes one free re‐stick during same visit).

Re-Draws

• If a re-draw is required due to a Veno Diagnostics collection error, the re-draw will be performed at no charge within 7 days.
• If a re-draw is required due to patient, kit, or lab/order issues (such as missing or incorrect requisitions, expired kits, or lab refusal unrelated to our collection), a new visit fee applies.

Weather, Safety & Operational Exceptions

Fees are waived if Veno Diagnostics must cancel or reschedule due to severe weather, unsafe conditions, courier or lab closures, or operational issues beyond the patient’s control.

Our Commitment

We aim to make every appointment stress-free, transparent, and professional. If you have a question about a policy, fee, or service, please reach out — we’re happy to clarify before your visit.